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Shipping & returns

WHAT IS YOUR RETURN POLICY?

Due to hygiene reasons, we are unable to accept any returns or issue any refunds except in the case of manufacturing defects.

HOW WILL MY ITEMS BE SHIPPED?

All of your purchased items will be carefully packed and shipped to you via airmail (where applicable).

HOW MUCH DOES SHIPPING COST?

To view your shipping cost, simply choose your country of destination from the drop-down menu when you purchase your product(s) at checkout.

AVAILABLE SHIPPING METHODS

HOW LONG WILL IT TAKE FOR MY ITEMS TO ARRIVE?

Country of Destination (Major Cities/Office of Mail Exchange)

Estimated No. of Working Days

Australia

5 – 8

Norway

2 – 5

Singapore

2- 4

United States of America and Europe

7 – 10

Middle East

7-10

GENERAL INFORMATION

Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.

SHIPPING

All orders are shipped out from our Norwegian or SIngaporean storage facilities to your country by Air Freight.

The Estimated Delivery window provided by The Grow Hair People reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of our control.

GENERAL TERMS AND CONDITIONS:

  • Delivery times are only estimates and may/may not be the actual delivery standard experienced.

  • Any delay at the destination countries is beyond the control of Singapore Post, Natural Pharma Pte. Ltd. and/or Dui Clinique AS.

  • Estimated delivery time applies only to the major cities/offices of mail exchange. Please allow more time for destinations beyond that.

  • Packets, envelopes with enclosures, documents, etc. are subject to customs inspection and clearance.

  • For festive posts/parcels to the above major cities, it is advisable to add another 10 working days for airmail and 20 working days for surface mail to the above estimated delivery time.

  • You may have to pay import taxes, customs duties, or a brokerage (handling) fee for your order. These charges are separate from your shipping fee, and you will be billed directly from the carrier of your choice.

  • The GROW Hair People will not be liable for packages held or confiscated by customs.

  • Shipping rates and prices do not apply to wholesale orders. Please contact us directly at audrey@thegrowhairpeople.com  for a quote.

  • The GROW Hair People reserves the right to amend shipping and return policies without prior notice.

AVAILABLE PAYMENT METHODS

NEED HELP?

For any additional questions visit our Customer Service page.